Refund & Cancellation Policy
This policy explains how Shri Balaji Overseas Trading Company ("Pala-G India", "we", "us") handles replacements, refunds, and cancellations for food products, including a defined reporting window after delivery. It does not replace legal advice.
1. Report issues within seven (7) days of delivery
For retail orders fulfilled on the Website or through our channels, please notify us of damage, leakage, infestation, significant quality failure, missing items, or wrong Product shipped within seven (7) days from the date of delivery shown on the carrier's record (or from when you collected the shipment, if applicable). Earlier notice helps us preserve evidence and arrange replacements faster — we encourage you to message as soon as you discover a problem.
Contact: WhatsApp (+91 79048 72241) or Ourpalag@gmail.com. Include your order reference and clear photos of the outer shipper, inner packaging, batch or MRP panel (if visible), and the issue.
2. Damaged, defective, or incorrect items
- If goods arrive damaged, materially defective, or not what you ordered, we will, after reasonable verification, offer a replacement, store credit, or refund to the original payment mode, as appropriate and subject to stock.
- We may request additional information, return of the affected quantity where safe, or destruction/disposal proof for food-safety reasons.
- Resolution timelines depend on courier investigations, stock, and payment partner processing; we aim to complete eligible resolutions within reasonable business days once verified.
3. Opened packs and change of mind
Dry fruits, nuts, seeds, and similar foods are consumables. For hygiene and FSSAI-aligned practice, we generally do not accept returns merely because of change of mind once packs are opened. Sealed, saleable inventory may be considered for return only where we explicitly agree in writing (e.g. wrong SKU entirely unopened).
4. Wholesale, bulk, and custom orders
Large, B2B, corporate gifting, or customised orders follow the return and cancellation terms in your quotation, proforma invoice, or contract. Where silent, cancellations may be allowed only before production or dispatch; after dispatch, Sections 1–3 apply for verified defects.
5. Cancellations before dispatch
If you cancel before we hand the order to the carrier and payment was captured, we will refund eligible amounts to the original payment method where technically possible, subject to payment-provider timelines and any non-recoverable third-party fees.
6. Failed delivery and refusal
If delivery fails because of incorrect address, repeated unavailability, or refusal without a valid defect claim, reshipment may be at your cost and refunds may be limited to the product value excluding shipping, in line with carrier rules and applicable law.
7. Refund method
Approved refunds are normally credited to the original mode of payment. Bank, UPI, or card reversal timelines depend on issuers and are outside our control.
8. Statutory rights
Nothing in this policy limits rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law. See also our terms & conditions.
Last updated: April 2026