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Accessibility Statement

Shri Balaji Overseas Trading Company ("Pala-G India") is committed to making palagindia.com accessible to the widest possible audience, including people with disabilities. This statement is published in line with the Rights of Persons with Disabilities Act 2016 (India), the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and the EN 301 549 harmonised European standard.

1. Our commitment

We aim to make the Website perceivable, operable, understandable, and robust for all users, including those who use screen readers, keyboard-only navigation, voice input, or screen magnification.

2. Measures taken

  • Semantic HTML landmarks (header, nav, main, footer) on every page
  • Skip-to-main-content link at the top of every page
  • All product and decorative images carry descriptive alt text
  • Colour contrast meets or exceeds WCAG 2.1 AA ratios (4.5:1 for body text)
  • Keyboard focus indicators are visible on all interactive elements
  • Forms have explicit labels and error messages
  • Respect for the user's prefers-reduced-motion OS setting
  • No flashing or strobing content
  • Zoom up to 200% is supported without loss of functionality

3. Known limitations

We are a small team and a limited number of third-party embeds (payment gateway, some social media plugins) do not yet meet WCAG 2.1 AA. We are working with those vendors to improve compliance.

4. Feedback and assistance

If you encounter an accessibility barrier on palagindia.com, or need information in an alternate format (large print, audio description, plain text), please contact us:

Email: Ourpalag@gmail.com
WhatsApp: +91 79048 72241

We aim to respond within two business days and to provide an alternate channel (human assistance on WhatsApp / phone) to complete any transaction.

Last updated: April 2026